habji Help Centre
habji Frequently
Asked Questions
Everything Bangladeshi players need to know about habji — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering conditions, and responsible gaming tools. All answers in English, updated for 2026.
Account & Registration
How to sign up, complete KYC, reset your password, and manage your habji account from anywhere in Bangladesh.
Deposits & Withdrawals
All payment methods accepted — bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers — with minimum amounts and processing times.
Games & Gameplay
Cricket betting markets, slot RTP, live casino tables, Mines Gold, Happy Fishing, mobile compatibility, and fair play certification.
Bonuses & Promotions
Welcome bonus structure, wagering requirements, bonus expiry rules, free spins eligibility, and the habji loyalty programme.
Safety & Responsible Gaming
SSL security, data privacy, 18+ age enforcement, self-exclusion options, deposit limits, cool-off periods, and support resources.
Support Available 24/7
habji's English-language support team is reachable at [email protected] around the clock on Bangladesh Standard Time (UTC+6).
Account & Registration
How do I create a habji account?
Creating a habji account takes under two minutes. Visit the habji Login page, click the registration option, and fill in your username, email address, and password. You will also need to provide your date of birth to confirm you are 18 or older. Once submitted, check your email for a verification link to activate your account.
What documents do I need for KYC verification on habji?
habji requires a valid government-issued photo ID for KYC verification. Accepted documents for players in Bangladesh include your National Identity Card (NID), a valid Bangladeshi Passport, or a Driving Licence showing your date of birth clearly. Upload clear scans or photos of the document through your account dashboard. Verification is typically completed within 24 hours.
Can I open more than one habji account?
No. habji strictly allows only one account per player. Opening multiple accounts is a violation of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option rather than registering a new account.
How do I reset my habji account password?
To reset your habji password, go to the habji Login page and click "Forgot Password". Enter the email address linked to your account and habji will send you a password reset link. Follow the link within 30 minutes to set a new password. If you do not receive the email, check your spam folder or contact [email protected].
How do I close my habji account permanently?
To permanently close your habji account, email [email protected] with the subject line "Account Closure Request" from your registered email address. habji will process the request within 48 hours. Any remaining balance above the minimum withdrawal threshold will be returned to your verified payment method before closure. If you are closing due to problem gambling, habji recommends using the self-exclusion tool instead.
Deposits & Withdrawals
How do I deposit money on habji using bKash?
To deposit via bKash on habji, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the deposit amount in BDT, then follow the on-screen instructions to complete the transaction through the bKash app or USSD menu. habji bKash deposits are typically credited to your account within a few minutes of a successful transaction.
How long does a Nagad deposit take on habji?
Nagad deposits on habji are processed instantly in most cases. Once you confirm the payment in the Nagad app, funds should appear in your habji balance within 1 to 5 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation and contact habji support at [email protected] for a manual check.
What is the minimum deposit amount on habji?
The minimum deposit amount on habji is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or other partner banks, the minimum may be higher — check the Cashier page for the current limit applicable to your chosen method.
What is the minimum withdrawal amount on habji?
The minimum withdrawal amount on habji is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts.
How long does a habji withdrawal take to arrive?
Most habji withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1 to 24 hours of the request being approved. Bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank may take 1 to 3 business days. Processing times can occasionally be longer during peak periods such as BPL or IPL seasons when transaction volumes are high.
Does habji charge fees on deposits or withdrawals?
habji does not charge any platform-level fees on standard deposits or withdrawals. However, your payment provider — for example bKash or Nagad — may apply their own standard transaction charges, which are outside habji's control. Always check the fee schedule of your mobile wallet or bank before initiating a transaction. habji will display the net amount you will receive before you confirm a withdrawal.
Can I deposit using a bank transfer on habji?
Yes, habji supports bank transfers from several Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank Bangladesh, and Sonali Bank. Select "Bank Transfer" in the habji Cashier, choose your bank, and follow the provided instructions. Bank transfer deposits typically take 30 minutes to 2 hours to reflect in your account balance during standard banking hours.
Games & Gameplay
How do I bet on cricket matches on habji?
To bet on cricket on habji, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets for BPL, IPL, T20 World Cup, Bangladesh Tigers home series, and other major international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live odds update in real time during matches.
What slot games are available on habji?
habji's Slots section features a large library of online slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and more. Games range from classic 3-reel slots to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. Use the filter tools on the Slots page to browse by provider, theme, or feature type to find a game that suits your style.
Can I play habji games on my mobile phone?
Yes, habji is fully optimised for mobile play on Android and iOS devices. The habji platform runs in your mobile browser without requiring a separate app download. All games — including cricket betting, slots, live casino, Mines Gold, and Happy Fishing — are accessible on smartphones and tablets. A stable internet connection is recommended for the best live dealer and live betting experience.
What is the RTP on habji slot games?
Return to Player (RTP) percentages on habji slot games vary by title and provider, and are set by the game developers, not habji. Most habji slots have RTPs ranging from 94% to 97%. You can check the RTP for a specific game in the game's information or paytable screen before you play. habji only partners with certified providers whose games use verified random number generators (RNGs).
Are habji games fair and certified?
Yes, all games on habji use certified Random Number Generators (RNGs) supplied by reputable international game providers such as Pragmatic Play, Evolution Gaming, Spribe, and NetEnt. RNG certification ensures that game outcomes are statistically random and not manipulated. habji also uses SSL encryption across the entire platform to protect player data and financial transactions.
Bonuses & Promotions
What is the habji welcome bonus and how do I claim it?
habji offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration. To claim it, make your first qualifying deposit after completing account registration. The bonus will be credited automatically to your account. Always check the current promotion terms for the exact deposit amount required and applicable wagering conditions.
What is the wagering requirement on habji bonuses?
Wagering requirements on habji bonuses specify how many times you must bet the bonus amount before any winnings derived from it can be withdrawn. Requirements vary by promotion — the specific multiplier (for example 20x or 30x) is stated clearly in the terms of each individual offer. habji recommends reading the full bonus terms before accepting any promotion to ensure you understand the withdrawal conditions.
Do habji bonuses expire?
Yes, habji bonuses have expiry periods. The validity window — typically 7 to 30 days depending on the promotion — is stated in the individual bonus terms. If you do not meet the wagering requirement within the validity period, the bonus and any associated winnings will be removed from your account. Check your active bonuses in the account dashboard to monitor expiry dates.
Does habji offer a loyalty or VIP programme?
habji rewards active players through an ongoing loyalty programme. As you play real-money games — including cricket betting, slots, and live casino tables — you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher-volume players may be invited to habji's VIP tier, which offers personalised bonuses, dedicated account management, and faster withdrawal processing.
Safety & Responsible Gaming
Is habji safe to use in Bangladesh?
habji uses 256-bit SSL encryption on all pages and transactions, protecting your personal data and financial information from interception. The platform only partners with internationally certified game providers and payment processors. habji does not store card details on its servers, and all BDT transactions via bKash, Nagad, and Rocket are processed through their own secure payment gateways.
How does habji protect my personal data?
habji collects only the personal data necessary to operate your account securely — including your name, date of birth, contact details, and payment information. This data is stored in encrypted form and is never sold or shared with third parties for marketing purposes. For full details on data handling, data retention periods, and your privacy rights, read the habji Privacy Policy at habji.net/privacy-policy.
What is the minimum age to play on habji?
The minimum age to open an account and play on habji is 18 years. This applies to all players in Bangladesh and internationally. habji enforces strict KYC age verification and reserves the right to request proof of age at any time. Any account found to belong to a person under 18 will be immediately suspended and all funds returned to the payment source.
How do I self-exclude from habji if gambling is becoming a problem?
If gambling is negatively affecting your life, habji's self-exclusion tool lets you suspend your account for a set period (1 month to 5 years) or permanently. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you need. Your request will be processed within one hour, your account locked, and all marketing communications stopped for the duration of your exclusion.
How do I contact habji customer support?
habji customer support is available 24 hours a day, 7 days a week in English. The fastest way to reach the team is by emailing [email protected]. The support team operates on Bangladesh Standard Time (UTC+6) and aims to respond to all emails within a few hours. For urgent responsible gaming requests such as self-exclusion or account locks, habji treats these as the highest priority and responds as quickly as possible.
Still Have Questions? We Are Here to Help
habji's English-language support team is available 24 hours a day, 7 days a week for players across Bangladesh. Reach us at [email protected] — or explore the platform and start playing today.
18+ Gambling can be addictive. Please play responsibly. habji is for adults aged 18 and above only.