Play Smart,
Stay in Control,
Gamble Responsibly

habji was built on the belief that gambling should be an enjoyable form of entertainment — nothing more. For players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna and Cox's Bazar, habji strives to maintain an environment where excitement and personal safety coexist without compromise.

Responsible gaming is not an afterthought at habji — it is woven into the design of the platform from the ground up. We invest in player protection tools, staff training, and ongoing policy review so that every player has access to the safeguards they need, in English, at any time of the day.

habji's responsible gaming framework is guided by four core principles:

• Prevention: habji proactively provides education and tools to help players avoid gambling-related harm before it develops.
• Intervention: habji monitors account behaviour for signs of problem gambling and may reach out to players who display high-risk patterns.
• Protection: habji enforces strict age verification and provides self-exclusion mechanisms to protect vulnerable individuals.
• Support: habji connects players in distress with the resources and support channels they need to regain control.

habji strictly prohibits access to its platform by any person under the age of 18. This rule applies to all products offered on the habji platform — casino games, live dealer tables, cricket betting, BPL match wagering, slots, Mines Gold, Happy Fishing, and all other real-money activities.

All new habji accounts are subject to mandatory Know Your Customer (KYC) age verification before real-money deposits or withdrawals are permitted. Accepted verification documents for players in Bangladesh include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi Passport
• Bangladesh Driving Licence (where date of birth is clearly visible)

habji reserves the right to request additional proof of age at any point during a player's account lifetime. Where a player is found to be under 18, their account will be immediately suspended, all pending transactions cancelled, and any deposits returned to the funding source. Any winnings accrued by an underage player will be forfeited.

habji provides a comprehensive suite of player protection tools that give you direct control over your gambling activity. These tools are available to all verified habji account holders and can be activated at any time by contacting support or through your account settings.

Self-exclusion is habji's most powerful responsible gaming tool. If you feel that gambling has moved beyond entertainment and is causing distress, financial harm, or relationship problems, habji strongly encourages you to use the self-exclusion programme immediately.

habji offers the following self-exclusion options:

• Short-Term Exclusion (1–6 months): Your account is suspended for the period you choose. During this time you cannot log in, deposit, or place bets. Exclusion cannot be reversed until the period has fully elapsed.
• Long-Term Exclusion (6 months – 5 years): Your account is suspended for an extended duration. This option is recommended for players who recognise a persistent problem and need a longer period away from gambling.
• Permanent Exclusion (Indefinite): Your habji account is permanently closed. This option is irreversible. habji will retain your account data as required by law but will not permit re-registration during the exclusion period.

To request self-exclusion, contact habji's support team at [email protected] with the subject line "Self-Exclusion Request". State the type and duration of exclusion you are requesting. Your request will be processed within one hour during normal support hours. During a self-exclusion period, habji will also suppress all marketing communications to your registered email address and phone number.

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is becoming a problem that requires attention.

Answer the following questions honestly to help you evaluate your current relationship with gambling. If you answer "Yes" to three or more questions, we strongly encourage you to contact habji support or a problem gambling support service.

habji encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek help without delay. There is no shame in reaching out; problem gambling is a recognised condition and effective support is available.

habji's own support team is your first point of contact for platform-level interventions such as account restrictions, deposit limits, cool-off periods, and self-exclusion. Our team is trained to handle these requests with empathy and confidentiality, and will never question your decision to limit or stop your account.

In addition to habji's internal support, players who feel they need independent, professional help with problem gambling are encouraged to seek assistance from qualified counselling and mental health services. While habji does not endorse specific third-party organisations, we encourage players to search for problem gambling helplines and support services available in Bangladesh or internationally.

habji is deeply committed to preventing underage access to its platform. In addition to enforcing strict KYC age verification for every account, habji urges all adult players to take practical steps to ensure that minors in their household cannot access gambling websites or apps.

Recommended steps for protecting minors in your home include:

• Device Parental Controls: Use the parental control features built into your smartphone, tablet, or computer operating system to restrict access to gambling websites.
• Browser-Level Filtering: Install a reputable internet filtering tool that blocks adult gambling content on shared family devices.
• Secure Your Account: Never share your habji login credentials with anyone, including family members. Use a strong, unique password and enable two-factor authentication (2FA).
• Log Out After Sessions: Always log out of your habji account when you have finished playing, especially on shared or family devices.
• Educate Young People: Have open, age-appropriate conversations with children and teenagers about the risks of gambling and why it is restricted to adults aged 18 and above.

If you suspect that a minor has accessed the habji platform using an adult's account, contact habji support immediately at [email protected]. habji will investigate the report promptly, restrict the account if necessary, and take appropriate action in line with its terms and applicable guidelines.